Art of Effective Communication (2 hours)
Investigate different styles of communication. From understanding ways to devise strategies to avoid unnecessary conflict to adopting a toolbox to help improve effective communication, this program focuses on the fundamentals of communication to help employees be successful in the workplace and in everyday conversation.
 
Increasing Your Emotional Intelligence (2 hours)
Emotional intelligence is a useful trait to have in the workplace. Research shows that people who show high levels of emotional intelligence skills are stronger leaders, more effective decision makers, better at building relationships, increasers of team efficiency, and are well equipped to confront challenging issues and manage change.
 
Time Management (2 hours)
Different workers have different organizational and time management practices – but good time management is always essential. Employees who can prevent interruptions experience less stress than those who seek them. Time management behaviors like goal setting and prioritizing have been proven to have positive effects because they make employees feel in control, leading to fewer anxieties and greater job satisfaction.
 
Microsoft® Office Excel® 2019: Part 1 (2 hours)
Organizations all over the world rely on information to make sound decisions. The power of Microsoft® Office Excel® 2019 can help. Excel can help you organize, calculate, analyze, revise, update, and present your data in ways that will help the decision makers in your organization steer you in the right direction. It will also make these tasks much easier for you to accomplish, and in much less time, than if you used traditional pen-and-paper methods or non-specialized software. This course aims to provide you with a foundation for Excel knowledge and skills.
 
Microsoft® Office Word 2019: Part 1 (2 hours)
It's impossible to avoid word-processing software in many areas of the business world. In this course, you'll learn how to use Word to create and edit simple documents; format documents; add tables and lists; add design elements and layout options; and proof documents.
 
Microsoft® Office Outlook® 2019/2021: Part 1  (2 hours)
Email has become one of the most widely used methods of communication, whether for personal or business communications. In most organizations, large or small, email is the preferred form of communicating information amongst employees. In this course, you will use Outlook to send, receive, and manage email messages, manage your contact information, schedule appointments and meetings, create tasks and notes for yourself, and customize the Outlook interface to suit your working style.